Monthly Meeting
Tuesday 6th October 2015 – 6pm
Address Details:
Metro Bank plc, 1 Southampton Row, London WC1B 5HA
Speaker: Chris Brindley – MD Regional Banking, Metro Bank
‘Developing a customer led organisation through culture’
This presentation is appropriate for any executive who wishes to improve how they deal with Customers or seek greater engagement through their colleagues.
The audience will gain the following benefits from this presentation:
- View Customer proposition ‘outside in’ – not ‘inside out’.
- How to Surprise and Delight Customers.
- Deliver an aMazeing Culture for sustainable growth.
Chris joined Metro Bank in December 2011 as MD Regional Banking, with responsibility for ensuring that our Stores deliver an AMAZE(ING) experience attracting Fans not customers. He is a leading advocate of community banking and aims to ensure that every Metro Store is at the heart of its local area.
He has over 25 years’ experience in the retail banking industry, and latterly was also a Business Director and National Sales Director for British Gas. He has led teams to achieve top awards in Sales, Customer Service, Employee Engagement and aims to do the same for Metro Bank.
When not at work, Chris enjoys family time with his wife and two children. He is a sports fanatic. He is Chair of the charity, GreaterSport, an Independent Non-Executive Director of the Manchester Football Association and Champion of the Association for Physical Education.
The cost for members is £10
Guests who meet the membership criteria of The Executive Network are most welcome. Please send a brief biography/LinkedIn profile to Joan & Sue.
The cost for guests is £10
Cancellations must be made by notifying us by email at [email protected]. Members and guests who cancel at least 3 days prior to the event will receive a full refund.
